New Freedom



What is New Freedom Mobility Management?

  • Transportation services designed to help seniors and people with disabilities enjoy important social and recreational events, retail shopping in addition to medical appointments** and work.
  • If your appointment or event is outside of the Bay Transit service area and/or service hours, the New Freedom Mobility Management program might be able to assist you with transportation.

Are you eligible?

  • If you live in the 12 county area of the Middle Peninsula, Northern Neck and New Kent/Charles City—Essex, Gloucester, King and Queen, King William, Lancaster, Mathews, Middlesex, Northumberland, Richmond, Westmoreland, New Kent and Charles City.
  • If you have a disability, no matter the age (short term and long term disabilities are eligible) OR at least 60 years of age
  • If you do not qualify for Medicaid Health transportation

What to do next:

  • Call New Freedom at 804-824-2546

How it works

  • Round Trip Fare for 0-50 mile trips = $5 and Round Trip Fare for 51-90 Mile Trips = $10.
  • Must give a 72 hour notice before your appointment!
  • If New Freedom cannot provide transportation at the time of your appointment, they will make every effort to find another means of transportation for you!

Thank you for choosing Bay Transit for your transportation needs!

**Note:  (Medicaid recipients are not eligible for medical transportation under the New Freedom program, however you may be eligible for non-medical transportation.)   If you are a Medicaid recipient and need help getting to a medical appointment, call Logisticare toll free at 1-866-386-8331 five days before your appointment for assistance)